Text-to-911 Service Could be Expanding in Iowa
In a big step toward moving the nation's emergency dispatch system out of voice-only technology, four major wireless phone companies are now providing text-to-911 services to local governments that want it. Sprint, AT&T, Verizon Wireless and T-Mobile began offering the service to local governments this month and it's being used in 16 states. The FCC has required all wireless providers to offer it by the end of the year. Black Hawk County, IA became the first to use text 911 in June 2009. Judy Flores, county communications center director, says Iowa is expected to expand the service statewide in the near future.